The Commercial Bank of Ceylon has once again received international recognition for its longstanding leadership in Sri Lanka’s banking sector, winning the Best Bank in Sri Lanka award from Global Finance for the 24th time. The prestigious accolade was accepted by the Bank’s Managing Director and Chief Executive Officer, Sanath Manatunge, at a recent global awards ceremony.
The 2026 Global Finance Annual Awards ceremony took place at the Dusit Thani Bangkok in Thailand, coinciding with the annual meetings of the International Monetary Fund (IMF) and the World Bank.
In addition to being named Sri Lanka’s Best Bank, Commercial Bank was also recognised as the country’s Best Islamic Bank at the same event, further highlighting its achievements across the financial services sector.
The World’s Best Banks 2026 awards by Global Finance recognised leading banking institutions across more than 150 countries, territories and districts worldwide. The awards covered regions including Africa, Asia-Pacific, the Caribbean, Central America, Central and Eastern Europe, Latin America, the Middle East, North America and Western Europe.
The latest recognition reinforces Commercial Bank’s position in Sri Lanka’s banking industry and highlights its continued international standing.
Pictured: Sanath Manatunge, Managing Director/CEO of Commercial Bank, with Chris Giarraputo, Managing Director of Operations at Global Finance, and Navin Dulani, Head of APAC at Intellect, at the magazine’s annual awards ceremony in Thailand.
SLT-MOBITEL Elevates Customer Experiences Through Its ‘The Extra Mile’ Initiative
SLT-MOBITEL, Sri Lanka’s National ICT Solutions Provider, reaffirmed its commitment to delivering exceptional customer experiences with the launch of Customer Service Week 2026 under the theme ‘The Extra Mile’. Held from 5 to 9 October at the SLT Auditorium, the initiative highlighted the Company’s continued efforts to strengthen its customer-focused culture, recognise employee contributions and promote service excellence across its operations.
The week celebrated employees who consistently go beyond expectations to create meaningful customer experiences while recognising the valued relationships SLT-MOBITEL maintains with its Residential, Enterprise and SME customers. It also acknowledged the contributions of frontline customer service teams and internal teams working behind the scenes to meet customer needs.
Reflecting the Company’s belief that outstanding service begins within the organisation, Customer Service Week emphasised collaboration, teamwork and mutual support as essential elements in delivering consistent and positive customer experiences.
As part of its ongoing efforts to enhance customer service standards, SLT-MOBITEL also hosted the Service Excellence Challenge Workshop and Award Ceremony at Cinnamon Grand Colombo. Conducted from 20 August to 30 September 2026, the challenge brought together employees from the Enterprise Help Desk, Service Assurance Team, SD-WAN Operations, Managed Services Operations and Managed Security Operations.
The programme encouraged healthy competition, continuous improvement and more effective customer handling. The top three performers from each participating team received certificates and cash awards in recognition of their outstanding achievements.
The event also featured a soft-skills development session designed to strengthen employees’ communication and interpersonal abilities, build confidence, encourage teamwork and improve professional customer engagement. The initiative underscored SLT-MOBITEL’s commitment to developing employee capabilities, rewarding excellence and enhancing service delivery throughout its enterprise operations.
In addition, the Company organised a series of customer-focused activities throughout the week to express appreciation for customer loyalty, make everyday interactions more convenient and demonstrate its dedication to service excellence.
Appreciation events held across 41 regional offices recognised long-standing and high-value customers, acknowledging the trust and support they have extended to SLT-MOBITEL over the years. Selected customers also received complimentary telecommunications devices to help them remain connected and enhance their overall service experience.
Further extending the benefits to customers, SLT-MOBITEL Life Stores offered exclusive discounts on selected products throughout the week, providing additional value while reinforcing the Company’s commitment to customer satisfaction.
Commercial Bank Named Sri Lanka’s Best Bank by Global Finance for the 24th Time
