Salesforce has expanded its Headless 360 platform, allowing organisations to turn enterprise applications into reusable business capabilities that can be securely accessed and utilised by AI agents.
The development comes as businesses increasingly integrate artificial intelligence into their operations, with AI agents expected to work alongside employees to support productivity, decision-making and customer engagement.
As companies adopt AI at a faster pace, connecting intelligent agents with reliable enterprise systems has become a key requirement. Headless 360 is designed to provide that connection by allowing authorised AI agents to discover, understand and use Salesforce capabilities while retaining existing identity management, access permissions, workflows and governance controls.
The expanded platform brings together new Model Context Protocol (MCP) servers, Data 360 functionality, Slack integrations, developer tools, reusable Skills and headless experiences across Salesforce products.
Connecting AI Agents to Enterprise Systems
A key component of the expansion is the Headless 360 MCP Server, which provides authorised AI agents—including agents powered by Agentforce and other AI platforms—with secure access to Salesforce capabilities.
This allows organisations to bring existing business processes into AI-driven applications without having to replace or rebuild their underlying technology infrastructure.
Salesforce has also introduced the Data 360 MCP Server, giving AI agents access to trusted customer information. The capabilities can be used to generate insights, develop audience segments and support more personalised interactions with customers.
AI functionality is also being brought into employees’ everyday workflows through Slackbot’s MCP Client. This enables users to securely interact with Salesforce and partner applications through conversations, retrieve relevant information and complete tasks without having to move between multiple systems.
Broadening Developer and Business Capabilities
Headless 360 extends across several Salesforce solutions, including Marketing, Sales, Service, Commerce, MuleSoft, Informatica and Tableau.
The company is also providing reusable Agent Skills and Plugins, giving developers the ability to build governed capabilities that can be reused across different AI-powered experiences.
PE Plus CEO Gehan Amarasinghe Wins Gold at CPM Management Leadership Excellence Awards
PE Plus (Pvt) Ltd. and The Capital Maharaja Group marked a significant achievement as CEO Gehan Amarasinghe received three Gold Awards at the Management Leadership Excellence Awards 2026, organised by the Institute of Chartered Professional Managers of Sri Lanka (CPM Sri Lanka).
Amarasinghe was recognised with Gold Awards in Quality and Productivity, Sustainability Goals-Led Initiatives, and Manufacturing – Industrial and Household Products.
The awards recognise his contribution to strengthening operational excellence, improving productivity and driving sustainability, innovation and business transformation initiatives at PE Plus.
The awards ceremony took place on September 15 at Monarch Imperial, bringing together professionals and business leaders from across the country to recognise achievements in management and leadership.
The three Gold Awards mark an important milestone for Amarasinghe, PE Plus and The Capital Maharaja Group, while highlighting the organisation’s continued focus on excellence, innovation, sustainability and responsible business growth.
The recognition also reflects the collective efforts of the PE Plus team in advancing operational performance and supporting the company’s broader vision for sustainable and responsible growth.
Salesforce Shifts Enterprise Apps Toward Intelligent Business Capabilities
