The internationally acclaimed Certified HRD Auditor Programme 2026 was successfully conducted for the 9th time at the CIPM Members’ Lounge, with the participation of 21 HR professionals representing leading organizations across Sri Lanka.
Organized by the People Management Solutions Division (PMS), the corporate HR solutions arm of the Chartered Institute of Personnel Management Sri Lanka, in collaboration with T V Rao Learning Systems, this exclusive five-day certification programme was designed to strengthen internal HR audit capabilities and develop strategic HR leadership competencies aligned with modern organizational requirements.
The programme commenced on 15th May 2026, bringing together a dynamic group of HR professionals and organizational leaders for a transformative learning journey focused on enhancing HRD auditing capabilities and driving strategic HR impact.
“As organizations increasingly prioritize governance, culture transformation, leadership capability, and sustainable performance, the need for strong internal HR audit capability has become more critical than ever. The Certified HRD Auditor Programme, therefore, serves as a timely and impactful initiative in developing future-ready HR professionals equipped to drive strategic organizational transformation,” said Prof. T. V. Rao, Chief Lead Facilitator.
Conducted under the expert guidance of internationally renowned HRD pioneer Prof. T. V. Rao, Chief Lead Facilitator, together with Nandini Chawla, Chief Executive Officer and Co-Founder of TVRLS, the programme offered valuable global insights, practical audit methodologies, and real-world HRD experiences throughout the sessions. Structured as a comprehensive five-day certification programme, the first three in-person sessions were successfully held on 15th, 16th, and 17th May 2026 at the CIPM Members’ Lounge, followed by two online learning and assessment sessions.
The programme provided participants with extensive exposure to internationally recognized HRD audit frameworks and strategic HR practices, including HRD systems and subsystems, performance management audits, HR competencies and leadership capability, organizational climate and HRD culture, HR impact and strategic alignment, HRD scorecard frameworks, diagnostic audit methodologies, and strategic HR evaluation and governance.
Participants also engaged in practical learning through case studies, group discussions, presentations, audit tools, and real-world HRD audit applications, enhancing their professional capability in evaluating organizational HR effectiveness.
Review Craze Expands Sri Lanka Portfolio Through Tea Avenue Partnership
Review Craze, a US-origin SaaS platform specialising in review management and customer sentiment analytics, has announced a strategic partnership with Tea Avenue, one of Sri Lanka’s leading tea and hospitality brands. The collaboration further strengthens Review Craze’s footprint among customer-facing businesses in Sri Lanka seeking to enhance digital reputation and gain deeper customer insights.
Established in 1936 and operated by De Silva & Sons, Tea Avenue enters this partnership amid rapid transformation in Sri Lanka’s food and beverage sector. With online reviews and real-time customer feedback increasingly influencing consumer behaviour, brands are under growing pressure to listen, respond, and adapt at scale.
“At Review Craze, our mission is to help businesses transform customer feedback into measurable growth. As an AI-powered review management and customer feedback analytics platform, we enable brands to better understand their customers, strengthen their online reputation, and make smarter operational decisions through real-time insights. We are excited to partner with Tea Avenue, which recognizes the growing importance of digital reputation in today’s customer journey,” said Nafeel Jaladeen, CEO of Review Craze.
Tea Avenue is currently in an ambitious growth phase, with plans to expand its footprint to 40–45 outlets by the end of 2026 and a longer-term ambition of building a nationwide franchise network exceeding 200 locations. As the brand scales, maintaining consistent service quality and customer experience across multiple outlets presents increasing operational complexity, which Review Craze aims to address.
Through its platform, Review Craze provides a centralized system to capture customer feedback, generate authentic Google reviews, and analyse sentiment in real time. The solution integrates NFC and QR-enabled touchpoints, enabling customers to share feedback seamlessly at the point of experience, while allowing businesses to promote positive reviews publicly and manage concerns privately before escalation.
Commenting on the broader value proposition, Review Craze Marketing Manager Nadeera Illeperumaarachchi said, “Review Craze acts as the bridge between a customer’s in-store experience and the story that ultimately shapes a brand’s online reputation. For scaling businesses, particularly in hospitality and retail, the ability to capture feedback effortlessly, convert positive experiences into public advocacy, and resolve concerns in real time is critical to maintaining consistency and trust across every location.”
Prior to adopting the platform, Tea Avenue had explored multiple feedback collection methods, including QR-based systems that proved difficult for customers to access and resulted in limited engagement. The introduction of a simplified, frictionless feedback mechanism has improved participation rates and enabled more consistent customer insights across outlets.
CIPM Sri Lanka Successfully Hosts 9th Certified HRD Auditor Programme
