Dialog Axiata PLC, Sri Lanka’s #1 connectivity provider, has further strengthened its Enterprise Risk Management (ERM) framework through independent validation against the principles of ISO 31000:2018 by Quality Austria Central Asia Private Limited.
This achievement reinforces Dialog’s commitment to building a resilient, transparent, and responsible business ecosystem while supporting sustainable growth, stakeholder confidence, and globally aligned risk management practices across its expanding telecommunications and digital services portfolio.
The independent validation confirms that Dialog’s risk management framework is systematic, integrated across the organisation, and aligned with internationally recognised best practices. As the first telecommunications operator in Sri Lanka to achieve independent validation against ISO 31000 principles, Dialog has further enhanced its governance capabilities to meet increasing expectations around transparency, accountability, and organisational resilience.
Dialog’s enterprise risk governance framework embeds risk management into strategic planning, operational decision-making, and corporate governance processes. This enables the organisation to proactively identify, assess, and manage emerging risks while supporting informed decision-making as it continues to expand across telecommunications and digital services.
The framework also strengthens Dialog’s ability to address evolving challenges, including cybersecurity threats, data privacy considerations, technology dependencies, regulatory requirements, and operational risks. At the same time, it supports secure and scalable innovation in emerging areas such as 5G, cloud technologies, fintech, and artificial intelligence.
Dialog Axiata PLC Director/Group Chief Executive Supun Weerasinghe said: “This independent validation against ISO 31000 principles reflects Dialog’s continued commitment to maintaining a robust, globally aligned risk management framework that strengthens resilience, accountability, and sustainable growth. Effective risk governance is essential to protecting our customers, safeguarding critical services, enabling innovation, and building stakeholder confidence as we continue to contribute towards Sri Lanka’s digital transformation.”
The achievement builds on Dialog’s ongoing adoption of internationally recognised standards across governance, risk management, and business resilience. Through its enterprise-wide risk management approach, Dialog continues to enhance service reliability, strengthen incident response capabilities, provide greater assurance to stakeholders, and reinforce public trust through responsible corporate practices and resilient digital infrastructure.