Union Assurance has been honoured as a Model Insurer for Customer Experience at the prestigious Celent Model Insurer Awards 2026, marking a significant achievement for the company and highlighting its leadership in technology-driven transformation within the life insurance industry.
The Celent Model Insurer Awards, presented by global financial services research and advisory firm Celent, are among the insurance industry’s most respected recognitions. The awards celebrate insurers that demonstrate outstanding technology initiatives with measurable business impact, innovation, and excellence in implementation.
Union Assurance received the recognition for its Connected Life Initiative, a transformative programme designed to deliver a seamless end-to-end digital experience throughout the customer journey — from insurance awareness and purchasing to underwriting, policy servicing, and claims management.
At the centre of this initiative is the Union Assurance Clicklife App, Sri Lanka’s first and most comprehensive digital life insurance ecosystem, which is reshaping how customers access, manage, and engage with life insurance solutions.
The platform integrates advanced digital capabilities including co-banking data prefill, a digital medical results exchange platform, and automated underwriting, enabling faster policy issuance with minimal documentation and no physical paperwork. Customers also benefit from 24/7 self-service facilities supported by agent-assisted digital channels, while claims can be submitted in under two minutes with real-time progress tracking.
Beyond traditional insurance services, the Connected Life Initiative extends into customer wellness through Clicklife Suwamaga+, an AI-powered wellness ecosystem that provides nutrition tracking, activity monitoring, health challenges, and CSR-linked health awareness programmes.
Through this innovative approach, Union Assurance is expanding the role of life insurance beyond financial protection, creating a more connected, convenient, and wellness-focused experience that supports customers in their everyday lives.