Dialog Axiata PLC, Sri Lanka’s leading connectivity provider, has enhanced its digital customer experience with the introduction of AI-powered capabilities to DIA, its Intelligent Assistant. Available through WhatsApp on 0777678678 and the MyDialog App, DIA enables customers to access support and manage their services conveniently through familiar digital platforms.
Through DIA, customers can access a wide range of support and service options covering Dialog Mobile, Home Broadband and Dialog Television. These include damaged recharge card PIN resets, complaint submissions, reconnection requests, package changes and reversals, as well as proactive service support.
Customers can also use DIA to check their current packages, account balances and data balances, add data to their existing packages and manage a range of everyday account and service-related requirements. The service is available 24/7, providing customers with greater flexibility and convenience when accessing support.
For customers travelling overseas, DIA also enables the activation of roaming services, making it easier for them to stay connected while abroad without having to visit a physical service centre.
Commenting on the enhanced service, Dialog Axiata PLC Group Chief Marketing Officer Lasantha Theverapperuma said, “At Dialog, we continue to reimagine customer experiences by combining technology with convenience and accessibility. With AI-powered capabilities now integrated into DIA, customers can engage with us more seamlessly, obtain support faster and manage their services through the digital channels they use every day. This is another step in our journey to deliver future-ready service experiences that are simple, inclusive and responsive to evolving customer needs.”
The enhanced DIA further strengthens Dialog’s digital-first approach to customer service, using AI and accessible digital platforms to make everyday service management faster, simpler and more convenient for customers across Sri Lanka.
LB Al-Salamah Wins Highest Number of Awards at SLIBFI Awards 2026
LB Al-Salamah, the alternative financial services arm of LB Finance PLC, has emerged as the most awarded single entity at the 15th SLIBFI Awards 2026, securing the highest number of accolades across a diverse range of categories. The recognition further reinforces LB Al-Salamah’s position as a leading provider of Shari’ah-compliant financial solutions in Sri Lanka.
Among its achievements, LB Al-Salamah secured multiple Gold Awards, including Breakthrough Performance of the Year, Social Upliftment Project of the Year, Outstanding Shari’ah Supervisory Board, Best IBF Branch of the Year for its Maradana Branch, Islamic Banker/Employee of the Year and Best In-house Shari’ah Scholar of the Year.
The institution also received the Transformative Leadership Award and ESG Award of the Year. In addition, it secured Silver Awards for Best Entity, Best NBFI, Best Window Unit and Product of the Year for its Musharakah Vehicle Financing solution. LB Al-Salamah further received a Bronze Award for Best Branch Executive of the Year and a Merit Award for Best Fintech Offering of the Year.
The extensive recognition highlights the strength and diversity of LB Al-Salamah’s Shari’ah-compliant financial portfolio. The institution offers a comprehensive range of financing and investment solutions, including Wakala Finance, Murabaha Finance, Wakala Investment, Wakala Power Draft, Ijarah, Diminishing Musharakah and Musharakah Vehicle Financing.
These solutions are designed to address the evolving financial requirements of both individuals and businesses while providing alternatives aligned with Shari’ah principles.
The recognition at the 15th SLIBFI Awards reflects LB Al-Salamah’s continued focus on maintaining high standards across governance, innovation, sustainability, digital transformation, product development, customer service, operational excellence and leadership.
The awards also reinforce the institution’s commitment to advancing ethical finance in Sri Lanka and contributing to the continued development of the country’s Islamic finance sector through responsible, innovative and customer-focused financial solutions.
Dialog Enhances Customer Service with AI-Powered DIA
