Activ8 Asia has been awarded Platinum Excellence in Business Process Outsourcing & Customer Experience Solutions 2026, in recognition of its outstanding contribution to the BPO sector and its continued commitment to delivering high-quality customer experience solutions. The award ceremony was held at Cinnamon Life.
This recognition underscores Activ8 Asia’s strong focus on operational excellence, innovation, and a customer-centric approach. A key contributor to this achievement is the company’s newly developed CRM solution, designed to enhance the productivity of outbound call centre agents. By introducing intelligent workflows and streamlined processes, the system significantly reduces time spent on CRM tagging and administrative tasks, allowing agents to focus more on meaningful customer interactions—ultimately improving both service quality and operational efficiency.
At the core of this success is the dedication of the Activ8 Asia team, whose commitment and expertise continue to drive consistent value for clients. The company fosters a strong customer-first culture, with continuous training programmes that equip agents to better understand customer needs, communicate effectively, and deliver experiences that build long-term trust and satisfaction.
By combining advanced technology with a people-first mindset, Activ8 Asia continues to help businesses optimise operations while strengthening customer engagement.
The company also extended its appreciation to its employees, partners, and clients for their continued trust and support. This milestone reflects a shared achievement and reinforces Activ8 Asia’s commitment to driving greater innovation, impact, and excellence in the years ahead.
Hayleys Dipped Products PLC Digitises Rural Procurement for 4,500+ Latex Suppliers with DPL EasyPay
Dipped Products PLC (DPL), a leading global manufacturer of protective gloves and a subsidiary of Hayleys PLC, has introduced its fully digitised procurement ecosystem, DPL EasyPay, setting a new benchmark for latex sourcing across Sri Lanka’s rubber supply chain.
Developed in collaboration with the Hayleys Group Digital Transformation Unit, the initiative connects over 4,500 latex farmers and more than 40 Smallholder Agents (SHAs), transforming a traditionally manual, paper-based system into a streamlined, technology-driven platform. The solution supports DPL’s strong local sourcing strategy, with approximately 80% of its latex requirements now fulfilled domestically.
DPL EasyPay digitises the entire procurement lifecycle—from latex collection and instant advance payments to transportation, laboratory testing, and final settlements—enhancing efficiency, accuracy, and end-to-end visibility. At the core of the platform is a robust traceability framework powered by QR code tracking, enabling each transaction to be monitored from farmer to factory. Geo-tagging capabilities further strengthen oversight by capturing precise collection locations, allowing real-time monitoring, route optimisation, and improved supply planning.
A key innovation within the system is biometric validation using facial recognition technology, ensuring transaction authenticity while minimising impersonation risks and manual errors. Integration with SAP enables real-time financial processing and seamless data synchronisation, significantly reducing reliance on manual intervention.
Commenting on the initiative, Pushpika Janadheera, Managing Director of Dipped Products PLC, said the focus was on simplifying processes while improving reliability and fairness for all stakeholders. She noted that DPL EasyPay has strengthened visibility and control across procurement operations, while ensuring farmers receive faster and more predictable payments.
Since its launch in August 2025, the platform has delivered measurable benefits for both the company and farming communities. Manual workload has been reduced by approximately 6,200 man-hours per month, while paper usage has declined by 90%.
The system has also significantly improved payment timelines, with farmers now receiving 50% of payments instantly at the point of collection, and the balance released soon after laboratory confirmation of Dry Rubber Content (DRC). This accelerated payment cycle has enhanced cash flow, reduced financial uncertainty, and contributed to a notable increase in latex collection volumes during the second and third quarters of 2025 compared to the previous year.
Activ8 Asia Awarded Platinum Excellence for BPO & Customer Experience Solutions
