According to Sajid Mahbub, the future of branding in Sri Lanka is moving away from traditional advertising toward a more collaborative, people-centred model powered by artificial intelligence (AI).
Discussions within the Sri Lanka Brand Forum increasingly highlight how brands must adapt to a world where consumer attention is fragmented and trust in conventional advertising continues to decline. With an estimated majority of digital content being overlooked globally, businesses are being pushed to rethink how they build meaningful connections with audiences.
In this emerging landscape, the most successful brands are no longer those with the largest advertising budgets, but those that embrace a shift from one-way communication to co-created experiences. Earlier marketing models were largely broadcast-driven, with brands shaping messages and audiences consuming them passively. Today, however, especially among younger Sri Lankan consumers, there is a growing expectation to participate, influence, and shape brand narratives.
This evolution is increasingly visible through platforms such as the Sri Lanka Brand Forum, where industry leaders are recognising that strong brands are built not only in boardrooms, but through continuous engagement with communities. Co-creation is no longer limited to user-generated content; it now involves actively integrating consumers into the brand-building process itself.
At the same time, AI is reshaping marketing from a supporting tool into an active enabler of strategy. It allows brands to analyse trends, personalise experiences, optimise campaigns, and generate content at scale in real time. For Sri Lankan companies serving diverse audiences across urban and regional markets, this presents significant opportunities for more targeted and efficient communication.
However, as AI-generated content becomes more widespread, concerns around authenticity are also increasing. Consumers are becoming more capable of identifying generic or overly automated messaging, which has led to a renewed demand for genuine human connection in branding. This makes it clear that AI alone is not enough.
The strongest model emerging is a combination of both forces: AI delivering scale, speed, and precision, while co-creation provides trust, emotional depth, and authenticity. Together, they create marketing that is both efficient and meaningful.
Examples such as Duolingo globally show how community participation and AI-driven engagement can work together effectively. In South Asia, companies like PRAN-RFL Group have demonstrated similar success by encouraging consumers to share personal stories and experiences, boosting digital engagement.
Sri Lanka itself offers strong potential for this hybrid approach, given its cultural strength in storytelling and community interaction. Brands such as Dialog Axiata and PickMe already demonstrate how emotionally resonant storytelling and real customer experiences can strengthen engagement, while sectors like Ceylon Tea have further opportunity to deepen global connection by inviting consumers to share their own rituals and experiences.