Consumer banking operations of HSBC Sri Lanka officially came to an end today (30), following the completion of the transfer of its retail business to Nations Trust Bank.
The transition follows approval granted by the Central Bank of Sri Lanka in December 2025, with a binding sale and purchase agreement finalised after being signed in September 2025.
From May 1, approximately 200,000 HSBC customers—including those holding credit cards, personal loans, and premier banking services—will be migrated to Nations Trust Bank as part of the process.
HSBC announced that its branches, express banking centres, and ATMs closed at 3 p.m. today, while access to accounts, debit and credit cards, and digital banking services remained available until 7 p.m. Thereafter, all HSBC cards and online platforms ceased operations.
Customers have been advised to expect temporary service disruptions during the transition period, as systems will remain offline until fully restored under Nations Trust Bank.
HSBC also confirmed that its official Sri Lanka Facebook page will be deactivated today, expressing appreciation to customers for their trust and engagement over the years as it concludes its retail banking presence in the country.
SDB Bank’s UPay Digital Wallet earns merit recognition as the Best Digital Payment Application for Retail Payments
SDB Bank has been recognised at the LankaPay Technnovation Awards 2026, where its flagship digital payment wallet, UPay, received a Merit award in the Best Digital Payment Application for Retail Payments category.
The recognition highlights the bank’s continued commitment to advancing digital financial services and delivering seamless, secure, and accessible payment solutions for retail customers across Sri Lanka.
The LankaPay Technnovation Awards celebrate innovation within the financial technology sector, with a strong emphasis on digital payment solutions. Designed to provide a secure and convenient user experience, SDB Bank’s UPay digital wallet continues to promote digital inclusion by offering a reliable platform for efficient and safe transactions.
Commenting on the achievement, Dinesh Thomas said the recognition reflects the dedication of the team and the bank’s ongoing efforts to enhance digital financial services in Sri Lanka. He noted that UPay was developed to provide customers with a seamless and secure payment experience, reinforcing the bank’s mission to drive digital innovation and make everyday transactions more accessible.
The accolade further strengthens SDB Bank’s position as a key player in Sri Lanka’s fintech landscape, underscoring its ability to deliver customer-centric, forward-thinking solutions that meet the evolving demands of the retail and digital payments sectors.
HSBC Sri Lanka exits its consumer banking operations following their transfer to NTB
